The Hotel / Our Values

About the Hotel
The Belle Epoque Hotel Victoria is a historic hotel in the heart of Kandersteg. It consists of two parts, each with its own unique story:

Hotel Ritter: Built in 1789 as the first mule tavern, it was later modernized and is now part of our unique hotel complex.

Victoria Wing: Constructed between 1895 and 1914, this section reflects the elegant style of the Belle Epoque era.

Since December 1989, the hotel has been managed by Muriel and Casimir Platzer. We are passionate about preserving the historic charm of the property while providing modern comforts for our guests.

The hotel offers a wide range of facilities:

Rooms: 60 rooms, including Chalet double rooms, Standard and Comfort double rooms, mini-suites, and family rooms.

Holiday Apartments: 12 exclusive apartments in the Victoria Alpine Park, ideal for families or longer stays.

Dining: Art Nouveau dining hall, à la carte Restaurant Ritter, and Victoria Lounge Bar.

Leisure Areas: Indoor pool, sauna, children's playground, and hotel park.

Event Spaces: Lounge, concert hall, and conference rooms.

Our Values
We place great importance on a harmonious work environment characterized by mutual respect and a strong sense of teamwork. Our philosophy is based on the following five principles:

Friendliness, good cheer, and a smile: A warm and open demeanor lays the foundation for our work.

Helpfulness towards guests: Guest satisfaction is our priority. We do everything to meet their needs.

Support among colleagues: Teamwork means helping one another and finding solutions together.

Clear and positive communication: We avoid misunderstandings through a friendly and respectful tone.

Mutual trust: Trust is the basis for collaboration and success.

Our goal is to create a welcoming atmosphere where guests feel at home. Their satisfaction and positive feedback are our motivation.