Work Processes and Code of Conduct

Working Hours

Working hours and breaks must be adhered to at all times.

Changes to the schedule are only permitted after consultation with a supervisor.

Code of Conduct

Friendliness: A polite and respectful interaction with guests and colleagues is our top priority. A smile and a positive attitude are essential to your daily appearance.

Handling Guest Complaints

You are empowered to actively find solutions for guest complaints. Do not hesitate to diffuse dissatisfaction in simple ways, such as offering a coffee, dessert, or similar gestures.

If a problem cannot be resolved or you are unsure, inform a supervisor immediately. They will support you in finding a solution.

It is important that supervisors are informed about all incidents to prevent similar issues in the future.

Team Spirit, Collaboration, and Feedback

Supporting colleagues is a key part of our work. A positive working atmosphere is created through mutual helpfulness and clear communication.

Changes to the daily routine or unexpected issues should be discussed directly with your supervisor.

Your ideas or suggestions for improving work processes are always welcome. Together, we can develop solutions to make the workday more efficient.

Responsibility and Equipment

Careful Handling: Work tools, machines, and materials such as dishes, cutlery, and furniture must be treated with care.

Operating Machines:

Machines must be operated properly.

If you are unsure how to operate a machine, inform a supervisor immediately. They will ensure you receive appropriate training.

Reporting Damages:

Any breakage or damage to materials, as well as defective equipment, must be reported to supervisors immediately. This ensures timely repairs and smooth workflows.

You are liable for items and equipment damaged or destroyed maliciously. If such damages are not reported, the cost may be deducted from your salary.

Lost Items

Items found in the hotel must be handed over to the reception. Please provide the location and date of the find.

Phone Usage

Phones may only be used during free time or breaks.

During working hours, mobile phones should only be used for internal messages related to work.

Discipline and Punctuality

Punctuality is a must.

Tardiness:

On the second occurrence, a verbal warning will be issued.

Repeated tardiness will result in a written warning or, in extreme cases, termination.

End of Work: If all tasks are completed, you may leave your workplace early after discussing it with a supervisor. The early departure must be documented and noted accordingly.

Compliance with Regulations:

If glasses or dishes are taken to staff rooms, they must be cleaned and returned promptly after use.

Access to storage rooms, sales areas, or the wine cellar is strictly reserved for authorized personnel.